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A radically simplified commercial lending experience
Reducing the turnaround time from 89 to 5 days by reworking customer experience, processes and technology


Is Government easy to do business with?
Mapping lifecylces of various small businesses to propose new Government service initiatives


Storytelling to set the Bank's vision for small businesses
Informing a Bank's strategy to stay relevant to small business customers now and in the future


Imagining the experiences of 10K employees in harmony on one site
Creating a future workplace vision to accelerate the connections between people, spaces and communities


A digital service design for asthma patients
Standardising and digitising the asthma assessment and the advice given to patients
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