A radically simplified commercial lending experienceReducing the turnaround time from 89 to 5 days by reworking customer experience, processes and technology
Is Government easy to do business with?Mapping lifecylces of various small businesses to propose new Government service initiatives
Storytelling to set the Bank's vision for small businessesInforming a Bank's strategy to stay relevant to small business customers now and in the future
Imagining the experiences of 10K employees in harmony on one siteCreating a future workplace vision to accelerate the connections between people, spaces and communities
A digital service design for asthma patients Standardising and digitising the asthma assessment and the advice given to patients